Navigate to "Service plan details" in the left navigation menu.Navigate to Azure Active Directory > Licenses > All products in Azure Portal.To check whether a product license provides Universal Print access: If users are having issues accessing Universal Print even though you have one of the eligible licenses, make sure at least one of them contains the Universal Print Service plan. Re-register a printer while retaining the printer share endpoint.Verifying PC is connected to Azure Active Directory.Connector service crashing or "wcf endpoint is not listening".Admin cannot remove a connector from Universal Print on the Azure Portal."Unsupported document format: application/pdf" error.A print job does not complete successfully.User is prompted with credential dialog when discovering printers.Printer not installed via Endpoint Manager (MEM).Printer status error on user PC or Azure Portal.Printer shows as Offline on the user PC.Verifying that a PC is connected to Azure Active Directory.Printer options are not available or selected printer options are not reflected in printed output.User is unable to discover a specific Universal Print printer.User is unable to discover any Universal Print printer.Printer brought back online still shows as "Stopped" in Azure Portal and "Attention Required" on clients.Registered printer shows as Available in Print Connector App. A printer on the connector does not show up in the connector app.Users are unable to access Universal PrintĪdmin is unable to access Universal Print on the Azure Portal This article provides steps to troubleshoot and resolve Universal Print issues.
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